Is Way Out West 2020 cancelled?
Yes. Taking current factors of this unprecedented situation into account, cancelling was an unavoidable decision.
When will Way Out West 2021 take place?
Way Out West 2021 will be held August 12-14 in Gothenburg.
Are my tickets valid for next year?
Yes! You don’t need to do anything if you’d like to attend next year’s festival.
How can I get a refund?
All ticket buyers will be contacted by Ticketmaster/Way Out West via mail this week, starting Monday May 24th. If you want to refund your ticket you can do so until June 22nd. When the refund is requested, it takes a few week (up to a month) before the money is back on your account.
If you bought one of our Secure your ticket for 95 SEK-tickets, you can get your refund by emailing [email protected].
I don’t have a ticket to hold on to, but want to support the festival somehow. How can I do that?
Thank you for your kindness. To those of you who are asking how to support the festival if you don’t already have a ticket to hold on to – you can now secure our Supporter Ticket, which is a 3-day Standard Ticket to Way Out West 2021. You pay 95 SEK now and the rest in December. Read more and secure your ticket here.
What are the benefits of holding on to my ticket?
Holding on to your ticket, if you have the possibility, is a great way of supporting the continuation of Way Out West. As an extra thank you, we will upgrade everyone that holds on to their Standard ticket to Premium (2495 SEK).
If you already have a Premium ticket you will be upgraded to VIP (3995 SEK) and if you already have a VIP ticket you will get access to a separate area from which you can watch the shows with a great view. More info in the e-mail from Ticketmaster.
If you have a Youth ticket, you will be upgraded to Youth Premium.
I have bought a 1- or 2-day ticket. Can I hold on to it and change the days when I know when the artists are playing?
Yes. We of course don’t want you to miss your favorite acts, so if you choose to hold on to your 1- or 2-day ticket you will get the option to change day of validity until June 1st 2021. You will also have the possibility to upgrade your ticket to a 2- or 3-day festival pass later on if you wish*.
You will be contacted with an e-mail on how to proceed your change of day(s) when the first artists are announced.
I’ve bought a Youth ticket and will be 18 next year. What to do?
If you bought a Youth ticket, but turns 18 before next year’s festival we will upgrade you to an Adult ticket free of charge as a thank you for holding on to your ticket. Information on how to do so will be specified in the mail from Ticketmaster this week.
Will the program be the same in 2020 as in 2021?
A number of artists previously announced for 2020 will join the 2021 lineup. Way Out West 2021 will also contain many new and current artists, both small and large. The first artists will be announced shortly.
I bought a ticket at the festival area during Way Out West 2019. How can I refund it?
Contact [email protected] and attach photos of your ticket(s) and we’ll help you.
What if someone else has purchased my ticket or resold it?
Only the person who has purchased the ticket can receive a refund. Once the refund request is received, the amount will be refunded to the card used for the purchase.
Can’t find the answer to your question? Send us an e-mail to [email protected]
*= Reservation in case of sold out.
